Frequently Asked Questions
Everything you need to know about your Rosens Stockholm experience.
What is the standard shipping time for orders?
We offer worldwide shipping from our Stockholm warehouse. Orders within Scandinavia typically arrive in 2-4 business days, while international shipping usually takes 5-9 business days depending on the destination.
How do I initiate a return or exchange?
We offer a 30-day return policy. To start a return, please visit our online Return Portal with your order number and email address. Items must be unworn, unwashed, and in their original packaging with tags attached.
What materials are used in Rosens Stockholm collections?
Quality and sustainability are at our core. We primarily use premium natural fibers such as organic cotton, recycled wool, and silk. Specific material compositions can be found on each garment's product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Klarna, Apple Pay, and Google Pay to ensure a secure and flexible checkout process.
How do I find my perfect size?
Each product page features a detailed 'Size Guide' with specific measurements. Our fits generally follow standard European sizing, but we recommend checking the individual garment measurements for the best fit.
Are taxes and duties included in international orders?
For orders within the EU, VAT is included. For international orders outside the EU, duties and taxes may be applied by your local customs office upon arrival and are the responsibility of the customer.